Please find the link below that is appropriate for the assistance you need.
Access to the live Support Center is listed below, please try to find your answer using the links provided below before visiting our Support Center.

Students | Instructors

Students:

• Questions related to admissions, registration, transcripts, grades and fees:
  • How do I become an MSJC Student?
  • What is my Username and Student ID?
  • When is my Registration Appointment?
  • How do I Register for courses using MyMSJC?
  • How do Waitlists work?
  • How do I register with a Late Add Code?
  • What Fees do I have to pay?
  • How do I request Transcripts?
  • Degree & Enrollment Verifications
  • Prerequisites, Co-requisites and other limitation on Enrollment
  • Residency Requirements
  • Commonly Needed Forms
  • Contact and Hours Information
  • To access your grades after each semester or course ends, log into Student Eagle Advisor through http://my.msjc.edu
    (please note, it usually takes at least one week before grades are posted. Times may vary for short term classes.
    
  • How much are parking permits / ASB stickers?
  • What is the registration refund policy? (scroll down the page, when you get there)
  • Becoming an Online Student at MSJC
  • Questions related to Student Email
• Questions related to MY MSJC (Blackboard Portal and Courses)
• Frequently Asked Questions related to MY.MSJC.EDU (Blackboard)
• Why can't I login to my.msjc.edu?
• Why can't I write a message? Why does the text box not appear?
• What do I need to know if I have Windows Vista on my computer?
• How do I open a .DOCX, .XLSX, .PPTX documents? (Office 2007 All Documents)
• Other specific help for using Blackboard.
  • Support Center: Visit our new 24/7 Help Desk at the Support Center where students and faculty can get live assistance with Blackboard 24 hours a day 7, days a week by phone, web chat, or email. 
    Help: Support Center
• Where do I go to login to the MSDN AA / Academic Alliance ELMS page?
• What is the Acceptable Use Policy (AUP)?

 

Instructors:

• How do I print/e-mail my roster(s)? For other Faculty Eagle Advisor Help or help with your office computer, please contact helpdesk@msjc.edu
• How do I request equipment?
• How do I add a 'Course Information' link/URL to the Online/Hybrid course list?
• Resources for Online Instructors
  • For one-to-one assistance with Blackboard for faculty, please contact Belinda Heiden-Scott at bscott@msjc.edu
  • For professional development opportunities, please visit http://www.cccone.org
  • For the Faculty @MSJC Academy dates or other questions, please see the Academy website
• Support Center: Other specific help for using Blackboard, before contacting the support center (see below), check the Instructor Folders on the left of the Support Page for great step-by step tutorials. If you do not have an emergency need, contact help@msjc.edu  otherwise....
• Visit our new 24/7 Help Desk at the Support Center where students and faculty can get live assistance with Blackboard 24 hours a day 7, days a week by phone, web chat, or email. 
  Help: Support Center