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Student Frequently Asked Questions

Higher Education Emergency Relief Fund (HEERF) II / Coronavirus Response and Relief Supplemental Appropriations Act, 2021 (CRRSAA)

Unlike the CARES Act, the HEERF CRRSAA requires that Mt. San Jacinto College prioritize students with exceptional need, such as students who receive Pell Grants, in awarding financial aid grants to students. However, students do not need to be only Pell recipients or students who are eligible for Pell grants. 

Emergency funding can be requested by currently enrolled (spring 2021) eligible MSJC students to cover expenses related to the disruption of campus operation due to the Coronavirus. This includes, but is not limited to, eligible expenses related to, housing, food, technology, supplies, transportation, fees, dependent care, tuition, health care, and other miscellaneous expenses. Please be aware that financial support is limited to eligible students on a first-come, first-serve basis.

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Student Town Hall Forum | April 21, 2021

Student Town Hall Forum | March 17, 2021

Student Town Hall Forum | February 17, 2021

Student Town Hall Forum | December 9, 2020

Student Town Hall Forum | November 18, 2020

Student Town Hall Forum | October 21, 2020 

Student Town Hall Open Forum | September 16 2020


Q: Any idea as to when we will be returning to in-person classes? 

A: That has not been determined, but we will continue working with county public health officials and the state to make the decision that is safest for our students, faculty, staff and the community. We all want to return to our campuses and welcome our Eagles back, but we need to follow the rules and regulations and do what’s in the best interest of public safety.  


Q: Will Covid-19 testing be mandatory on all MSJC campuses once we do return? 

A: We are still working with County of Riverside public health officials and the state to determine what is required when students can safely return to campus. 


Q: When we do return to campus, what services will be available to monitor for COVID-19? 

A: The MSJC Student Health Centers will have body temperature scanners and rapid testing kits for COVID-19 and other  contagious illnesses. 


Q: With the spring semester mostly online, will there be more classes with actual lectures? 

A: Yes. We continue to work closely with MSJC faculty to make adjustments that will improve the online learning environment for our students. 


Q: When will the Spring 2021 schedule be released? 

A: The Spring 2021 Schedule of Classes is scheduled to post online as early as Oct. 12 with additional Online Real-Time offerings. 


Q: Some students are struggling with online courses. How will our faculty support our students? 

A: About 30 percent of our classes were online before the COVID-19 pandemic forced MSJC to close its campuses. Since then, faculty members have received online learning training and will continue to adapt to the online teaching environment. They also understand this is new to most of our students as well. In addition to faculty support, MSJC offers various student support services such as tutoring. Learn more at the MSJC Hub at 


Q: What if students feel their instructors aren’t listening to their concerns? 

A: Students can contact the Office of Judicial Affairs through the student grievance process by emailing Steven Del Castillo, Director of Student Judicial Affairs, at 

Students can also contact the Office of Instruction at or 951-465-7682. 


Q:  Is there a zoom where students can air their concerns and get answers? 

A: Student Town Hall Forums like the one-hour session held Wednesday, Sept. 16, provide a great opportunity for students to express their concerns and ask questions of Dr. Roger Schultz, MSJC’s Superintendent/President, and other members of MSJC leadership. Future Student Town Halls are scheduled for 11 a.m. Oct. 21 and Nov. 18. 


Q: Will classes with labs, like microbiology, still be valid for transfer given the online coursework? 

A: Yes, universities and other 4-year colleges will accept this completed coursework given the circumstances we all face. Also, MSJC’s Nursing Program accepts online microbiology as a prerequisite. 


Q: What if I need additional accommodations? 

A: If any students with disability are struggling with academic accommodation, please email Director Jason Constein at   


Q: Some students are frustrated with Financial Aid. How can we get help? 

A: Students can visit the MSJC Hub at for resources that include Financial Aid. They can also email They can also visit the Welcome Center from the Hub. Students Services is expanding hours and adding more staff to help students get assistance at times that work for their busy lives.   


Q: Are there other sources of financial aid? 

A: For students needing additional financial resources, the MSJC Foundation scholarship application is still open for Fall 2020 and Spring 2021. Visit and apply by Friday, Sept. 18.  


Q: Will the May 2021 Commencement be online or face-to-face? 

A: We are currently working on various plans for Commencement. If we still cannot meet in large gatherings, MSJC is committed to doing something more than a virtual graduation, while still following safety guidelines. We hope to know more as the state and county public health officials provide more information.  


Q: How can I share my thoughts with the Student Government Association (SGA)? 

A: SGA Meetings are from 10 a.m. to noon Friday.  

Please send public comments to 

 The meeting agenda and links can be found at 


Q: Can I still apply for Honors? 

A: Honors accepts applications year-round at 


Q. When and where are the MSJC Board of Trustees meeting held?  

The MSJC Board of Trustees, a five-member panel elected by the public, typically meets the second Thursday of each month. There are some exceptions and the public is notified of the meetings and any changes. Please visit the MSJC website for more information. 

San Jacinto Campus wireless access

Menifee Valley Campus wireless access

  • Parking lots will be open 8am-6pm Monday-Friday
  • Only standard sized vehicles will be permitted in the parking lot
  • For your safety, we ask that you do not exit your vehicle at any time to prevent the spread of COVID-19
  • All college facilities, including restrooms, are closed due to COVID-19 safety protocols
  • Parking is free for the Fall 2020 Semester - you do not need a parking permit to utilize the parking lot
    wifi service

No Harm Grading Option Deadline Extended to May 20

Dear Students,

MSJC has met unprecedented challenges this semester due to Covid-19, and we recognize these challenges may have made it difficult to complete your classes successfully. 

Effective for the Spring 2020 term only, students will have the following options to replace their earned letter grade with a "No Harm" grade. Please read, as you must take action by May 20.

Here is how it will work:

"Auto-EW"  - if you receive a “F” or “No Pass” grade for courses that end after March 16, 2020 - Your “F” or “No Pass” grades will be automatically converted to an Excused Withdrawal (EW) effective the last day of the term. 

You may request to have your Excused Withdrawal (EW) converted back to an “F” or “No Pass” if you wish, however, we strongly encourage you to consult with Financial Aid ( prior to making this request.

Please email to request to remove the “Auto-EW" back to the original “F” or “No Pass” grade. In your email please include the Course name, Section Number, as well as your Student ID.

MSJC staff will verify all student and course information, including final grade, and will notify you by email once the verification is complete. All reversals from AUTO-EW are final. 

Withdrawals due to student or faculty drop - if you withdrew or a faculty member dropped you from a class between March 12, 2020, and May 20, 2020 - the Withdrawal (W) will be automatically converted to an Excused Withdrawal (EW). 

If you withdrew from your class or a faculty member dropped you between February 10, 2020 - March 12, 2020 you will continue to receive a Withdrawal “W” for the course as this occurred prior to the COVID-19 Emergency. 

"Pass/No Pass"  You also have the option of requesting that your earned letter grade be issued a Pass or No Pass grade instead.  You may request this option for any course. The deadline for this request is extended to May 20, 2020.  Students can request the Pass/No Pass option by emailing through May 20, 2020.  In your email please include the course name, section number, and your Student ID.  Students will receive a confirmation email once the change has been completed.  Please see a counselor to review pass/no pass considerations for transfer institutions.

Request for Incomplete Grade: Students can email their instructors to request an incomplete grade for a course. Instructors will forward the email to with an attached incomplete form

We hope that these policy changes will help protect your grades from any negative impact of this crisis. We encourage you to continue your progress here at MSJC and we look forward to you enrolling in the summer or fall terms!

Dr. Jeremy Brown
Interim Vice President of Instruction


Instructional Updates 

In the interest of continuing students' education, as many classes as possible will resume Monday April 6, 2020 in an online format utilizing the Canvas and ConferZoom platforms, with very few exceptions.  A list of the classes NOT transitioning to CANVAS is provided below.  

Currently, all existing online and hybrid classes are running online as scheduled.  Late start online and hybrid classes began online.  Students in currently scheduled face-to-face classes are off until April 6, 2020.  At this time no assignments will be required for face-to-face classes through April 6, 2020, however, we encourage you to check your emails for communications from your instructors regarding further direction.    

A few additional points of clarification: 
  • Dual enrollment - where high schools are cancelled, dual enrollment classes are cancelled.  When high schools resume in either online or face-to-face, dual enrollment will do the same.  We will monitor instructional hours of these classes and work with the schools, and incomplete grades can be issued, if necessary, to provide time for the classes to be completed. 

  • Nursing students – our intention is to have nursing students use the simulation lab and we will continue to monitor the situation and may need to change based on directions of public health.  However, conditions continue to change, so we cannot guarantee this solution.  

Other Allied Health programs--we are still evaluating because of hospital regulations – and still working with local hospital and contracted hospitals – and all accrediting bodies. 

At this time, the following FAQs are subject to change due to constantly changing circumstances.  


Transition to Online Education 

What courses have been cancelled or suspended? ​


  • LNSK 051—Learning Disabilities Workshop ​

  • MUS 210/211—Jazz Ensemble ​

  • NURS 084A—Nursing Skills Lab—Certified Nursing Assistant ​

  • NURS 085—Certified Nursing Assistant ​


  • GEOL 107 – Field Trips in Geology ​

  • ART 002X - Ceramics ​


NON-CREDIT CLASSES  will resume instruction on April 20 and run an additional two weeks after the end of the term. ​


What does it mean if my class is suspended? ​

If your class was listed as suspended on the Online Course Transition List provided by the College, your class will pause until a date in the future when conditions related to Covid-19 have improved. For those courses marked "Suspend," students can expect to hear from their instructors regarding a completion plan for the course. Students will be issued an "In Progress" (IP) grade symbol, but will be assigned a grade upon completion. The IP grade does not affect students' grade point average. ​


What does it mean if my class is cancelled? ​

If your class was listed as cancelled on the Online Course Transition List provided by the College, your class will not resume on April 6, 2020 and the class will be cancelled. We encourage you to enroll in an equivalent class in a future semester to complete the class. If you are in one of the two classes identified above as cancelled you will receive a refund. The ART 002X course will receive a refund of $12.50 for the supplies. ​


If my class is not listed as cancelled or suspended, what does that mean? ​

If your class is not listed as cancelled or suspended it means that your course has been successfully transitioned online and will re-start on Monday, April 6, 2020. Please continue to check your email as your faculty member will be communicating with you soon. ​

Where will I “take class”? ​

You’ll continue your class in the learning management system called Canvas. It’s a self-contained system where your instructors can post course materials, assignments, and announcements. You can also submit your assignments and communicate with your instructor in Canvas. ​

Do I need to log in to Canvas during the same times and days my class normally meets?​

You should stay in contact with your instructor for information on how each individual class will run. Some courses will maintain regular start and end times, others will have a more open schedule that only requires that class activities be completed by certain deadlines.

We do recommend that you login to your course in Canvas at least once a day, if possible, to check for announcements or updates from your instructor. Also, make sure to set your Communication Preferences in Canvas so that announcements or messages from your instructor will be sent to your email. 

The manner in which office hours are held for your class may change. Instructors may hold the same office hours as posted on their syllabus using a tool called ConferZoom. See the ConferZoom guide to learn how to access office hours) ​Office hours may also be handled through email and other means asynchronously, meaning the student and instructor communicate at different times from one another.  

Who do I contact if I need help or have questions about my class? ​

If you have questions about your class and how to participate in it using Canvas, please contact your instructor who can provide this information. Your instructor’s contact information will be on your course syllabus. If you need help learning how to use Canvas, watch the Student Canvas Overview or “how to” Video Guides. For Technical Support, contact the 24/7 Canvas Student Hotline: (844) 303-4497 ​

Do you have any other tips for succeeding in online classes? ​

Students are encouraged to follow these four tips to be successful when learning online.​

  • Log into your course ahead of time to review the learning objectives and any assignments. Assess the workload for the week and put the due dates on your calendar. Having a mental picture of what's ahead is the best thing you can do to prepare each week​

  • Aim to have all of your assignments done prior to the due date. Why? Because life happens and when you wait until the last minute, you're more likely to have problems meeting the due date. ​

  • If you identify a challenge with meeting a due date, contact your instructor right away. Instructors are more willing to be flexible when contacted in advance of a due date. · Use the Canvas To-Do List and Calendar to track and stay current on your assignments. They are so helpful. ​

​Can I withdraw from my class? ​

While we had hoped for you to be able to complete your course, we understand that the COVID-19 pandemic may create circumstances where you are unable to finish your course this semester online. A student may receive an excused withdrawal (EW) due to the extraordinary conditions that will not affect your academic progress, academic probation, or your ability to repeat a course. The EW will not penalize you academically and is not counted in progress probation or dismissal calculations towards the permitted number of withdrawals. ​


Should you wish to withdraw from your course, we ask that you please complete the withdrawal process in Self Service. No additional paperwork or petition is required to withdraw or receive a refund.​


As a student, please be aware of the following: ​

  1. If a student drops to zero units, there will be a Financial Aid impact in that, at this point, they may have to pay back funds. ​

  2. If a student is planning to transfer in fall 2020, they should make an appointment to see a counselor to discuss the decision prior to dropping. ​


What is an “Excused Withdrawal”? ​

Excused Withdrawals (EW) are designed for unanticipated emergencies and are not counted against a student for academic standing or enrollment attempts; however, for Financial Aid purposes, there may be an impact. Unless new legislation is passed by Congress, students may have to pay funds back to the federal government. ​


Canvas ​

ConferZoom ​

Your instructor may hold office hours or other meetings using an online meeting platform called ConferZoom which is already integrated into your Canvas course. 

What if I need to access tutoring support? 

Please know that we not only have 24/7 online tutoring support through NetTutor but we have also transitioned all of our Learning Resource Centers online as well. This means that you will be able to request remote tutoring services from our team of peer student tutors. Please continue to check your email and the website for updates regarding these services. ​

What if I need to access Library support? ​

The college offers 24/7 library services to support you with your remote coursework. Please check the MSJC Library website for more information. 

How are my credits or units being affected by this? 
All credits and/or units will be conferred for courses completed this semester. We are working diligently with the Chancellor’s Office to ensure as little disruption as possible with your educational goals.  

How will my graduation and/or ability to transfer be impacted by this event? 
We do not anticipate any disruption to your ability to graduate and/or transfer this semester as all course units/credits completed this semester will be conferred. 

What if I don’t have a computer or access to wifi? 
We understand that many of our students may have challenges in transitioning to a fully online environment. We are currently working on strategies for minimizing your impact and will be communicating more information to you in the coming days.   

Is there a way to access my textbooks online?
We recognize that many of our students who use the textbooks in the library to complete assignments will need an alternative. We have located a database called VitalSource . That is giving students free access to online textbooks until May 25, 2020. All students need to do is register an account and they get to view the textbook for free. Unfortunately, not all textbooks are available; so please check the database. 

Is the MSJC Bookstore open? 
Yes, The MSJC Bookstores on each campus will remain open and students may come to pick up supplies and/or books that they have ordered. We will comply with any restrictions imposed by the Riverside County Public Health Department. Hours for the week of March 16, 2020 are anticipated for the following: Monday-Thursday 7:30am-4:00pm.  
What if my class cannot be transitioned to an online format? What happens?  
We will be communicating directly with students the courses that will NOT transition and the next steps for those students. Please continue to watch for emails and updates.  

Revised as of 4/9/2020 

Although instruction has transitioned to an online environment, it is important for students to understand that they must continue to meet eligibility requirements and maintain appropriate enrollment status. 

As conditions continue to change and with recent updates to the CARES Act, our organization is shifting our guidance specific to District-funded Student Workers (This does not apply to Federal Work Study Student Workers). Please see the update below regarding Student Workers. 


Will student workers be paid?  ​ 

Our leadership teams, in collaboration with department and division supervisors, have identified specific District-funded Student Workers whose employment will continue throughout the campus closure to provide vital services and support in an online environment. Based on the anticipated duration of the campus closure all district-funded student workers that have not been identified by a supervisor/Dean to continue their work schedules will be paid through April 9, 2020.  

The recently approved federal CARES Act may provide employees (depending on their individual cumulative work history) with unemployment benefits that ensure they receive commensurate compensation. We recognize that our student workers rely on continuity in pay; therefore, the District is encouraging students to apply for unemployment through the State of California.   

We encourage any Student Workers that are no longer scheduled to please consult the EDD regarding your individual situation and work history to determine what benefits you qualify for under the new CARES Act.  

Employment for the district-funded student workers that ends April 9, 2020 will receive communication from Human Resources and provided resources to seek unemployment through the State of California. 


Will federal work study students continue to be paid?  ​ 

The Financial Aid Office has been approved to continue to pay federal work-study students during the college COVID-19 closure. We will be paying federal work-study students for regularly scheduled hours. If you were scheduled to work anytime during the closure, you will be compensated for any hours you would have worked, not to exceed your FWS allocation.  

We are working closely with your supervisors and payroll to ensure there is no disruption to your pay. At this time, there is nothing further needed from you. Payroll will continue as usual for the payment period that ends April 5th. This process will continue until the last day of instruction, May 13, 2020. If you do not have direct deposit, a check will be mailed to the address on file with the college. 

Timesheets will not be required to be submitted; rather previously scheduled hours will be used as the proxy for payroll disbursements. ​ 

You can email additional questions to 

Pay Periods and Pay Days:  The Student Employment pay period runs from the 6th of one month through the 5th of the following month. Students are paid by check or direct deposit from the Payroll Office on the 20th of every month.  


Will timesheets be required to be submitted for Federal Work Study St udents and  district-funded student workers that are identified to continue employment with the District?    ​ 

Timesheets will not be required to be submitted for Federal Work Study students and district-funded student workers that have been identified to continue working. These employees will continue to be paid for all previously scheduled hours (per their HRSR) for the duration of the semester.  


How do I access student support services online? ​

Visit the Student Support HUB, which features information on how to access critical student support services. Within this Student Support HUB, you can to (1) schedule online appointments with counselors and others units, (2) access email and phone contact information, and (3) securely submit confidential documents to each department.  ​

How can I make an appointment with an online counselor

MSJC will be offering online counseling services through Cranium Café. Please be sure to use FireFox or Chrome as you will not be able to connect using Internet Explorer. ​


How can I access Mental Health Counseling appointments online? ​

Mental Health Counseling is available online through appointments only. Please access the appointment calendar through the Student Health Portal.

Although instruction is transitioning to an online environment, it is important for students to understand that they must continue to meet eligibility requirements and maintain appropriate enrollment status. 


What about my Financial Aid disbursement, will it be processed, and will I still receive my funds? 

Yes. Although instruction is transitioning to an online environment, it is important for students to understand that they must continue to meet eligibility requirements and maintain appropriate enrollment status. ​

If your financial aid file is completed and awarded by the deadline your funds will be dispersed to you by the method you enrolled in. More information on Financial Aid Disbursement Schedule and Important Dates are available by clicking here: 


What if I need to submit a Satisfactory Academic Progress (SAP) Petition, will the deadline be extended? ​

Yes. If financial aid was suspended and you were planning to submit an SAP Petition, the deadline has been extended to May 8, 2020. What if I have additional Financial Aid questions? Most questions can be found on the Financial Aid website. You can send specific questions to - Please allow 24-48 hours for a response. ​

I have important documents that need to be turned in can I drop them off?  
Yes, there will be secure drop boxes available at both the San Jacinto and Menifee Valley Campuses for students to drop off documents. They will be available Thursday, March 19 from 9:00am to 3:00pm and Friday, March 20 from 8:00am to 12:00pm. On the San Jacinto Campus the drop box will be located in Building 1150 and on the Menifee Valley Campus the drop box will be in Building 100. 

Additional days and times may be added in the coming weeks as well as an online drop box.  Information will be posted on the MSJC website and communicated out to students.

Will I still receive my CARE benefits for childcare and gas cards?  

Award packages are unchanged so CARE benefits awarded will still be dispersed as planned. Gas card distribution is postponed as eligible students received a gas grant for Spring 2020. 


If I have a financial aid question but unable to come into the office, how can I get help?
Most questions can be found on the Financial Aid website. You can send specific questions to Please allow 24-48 hours for a response.

Will my transcripts continue to be transmitted to other colleges and universities if my goal is to transfer? ​

Yes, there should be no disruption to transcript requests or deliveries during this health crisis. We are ensuring that staff, either working on campus or from their homes, will continue to provide essential services. There may be slight delays during the first several weeks of transitioning to work off-site, but transcripts will continue to be sent upon request. ​


Are there any adjustments to summer 2020 registration appointments? ​

Due to the Covid-19 disruptions, we have pushed back our summer registration appointments. Appointments will be available for students to view in EagleAdvisor on April 6, 2020. Registration for the summer 2020 term will begin on April 20, 2020. ​


What will the summer 2020 term look like in terms of class offerings?

The summer 2020 term will be fully online. Very few, if any, courses will be offered face-to-face. ​

Can I still apply for graduation?  
Yes, you can still apply for graduation via the online graduation application which can be found here: deadline for the graduation application has been extended to April 30, 2020.


When will I hear back about my graduation application?  
Graduation applications will continue to be evaluated. When evaluations are completed notification will be sent to the student.


How does this closure affect Grad Fair?   
The Grad Fairs scheduled for May 4th and May 7th have been cancelled.  


Is Graduation/Commencement still being held? ​
Due to the Covid-19 social distancing orders, we plan to transition to a virtual Graduation. Further details will be shared in the coming weeks so please continue to check your emails and the website for updates. ​

Over the past two weeks, VA has worked with Congress to preserve GI Bill benefits for impacted students during this difficult time.  The Senate and House passed S.3503 and the bill will be headed to POTUS to sign, which will give the Department of Veterans Affairs (VA) the authority to continue GI Bill payments uninterrupted in the event of national emergencies. The new law allows for VA to continue to pay benefits regardless of the fact that the program has changed from resident training to online training. Also, students will continue to receive the same monthly housing allowance payments that they received for resident training until January 1, 2021, or until the school resumes normal operations of resident training. VA is working to immediately implement the new changes to address current and future school terms to ensure students continue to receive their education benefits.


What do I need to know if I’m a veteran with GI Bill Benefits? ​

The Senate and House passed S.3503 and the bill is headed to President Trump for signature. The bill will give the VA authority to continue GI Bill payments uninterrupted in the event of national emergencies. The new law allows the VA to pay education benefits regardless of the fact if a program has moved from the classroom to online. Also, students will continue to receive the same monthly housing allowance payments until December 21, 2020, or until their school resumes normal operations. If you have questions about your specific circumstance(s), please reach out to your Veterans Resource Center for guidance or contact the U.S. Department of Veterans Affairs, Education Call Center at: 1-888-442-4551 between 8:00 a.m. and 7:00 p.m. Eastern Time, Monday-Friday.

I am part of a campus club/athletic team and we have meetings/events/games scheduled, do I go? 
All on-campus activities (such as club and athletic events) have been suspended, please do not come to campus. Please contact your club advisor or coach if you have additional questions/concerns.  Also, the CCCAA has cancelled all intercollegiate activities and contests for the Spring semester.  


I planned on going to a campus tour/workshop/speaker series on campus, can I go?   
All on-campus activities such as speaker series, workshops, and campus tours have been suspended, please do not come to campus 

How will MSJC learn if there is a confirmed COVID-19 case that directly impacts the college? How will I know if I came into immediate contact with someone who has a confirmed case of COVID-19?
If a confirmed case has a direct impact on MSJC, public health officials will notify us. Through their tracing protocols, anyone who had direct contact with a confirmed case in a certain period of time, public health officials would notify them directly. The adage “No news is good news” is appropriate here.

See also: California Community Colleges Chancellor’s Office Student Resource webpage

For further questions or inquiries, please email